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انتهت بتاريخ ١ أبريل ٢٠٢٦
Service Desk Team Leader (IT Operations) - Geneva, Switzerland (HYBRID)
وصف الوظيفة
Our client is a Managed Service Provider (MSP) delivering secure IT outsourcing and cloud transformation services. We are looking for a Service Desk Team Leader to take ownership of day-to-day service desk operations and lead a small on-site team in Geneva.
المسؤوليات
- Lead and manage daily operations of the Service Desk team
- Act as technical escalation point and subject-matter reference
- Coordinate communication between clients and internal technical teams
- Ensure SLA adherence, incident resolution, and service quality standards
- Support team development through coaching and performance management
- Contribute to process improvement and operational efficiency initiatives
- Participate in reporting (weekly/monthly/quarterly)
- Support transition activities and evolving team responsibilities
المؤهلات
- Minimum 5 years of proven experience in Service Desk or IT Support leadership roles
- Solid understanding of IT support processes, tools, and operational best practices
- Strong people management and team coordination skills
- Excellent communication skills in both client-facing and internal contexts
- Ability to operate in fast-paced, production environments
- CFC (Swiss Federal Certificate of Capacity) or equivalent IT education
- Fluent French and English
- Must be EU passport holder