Field Engineer L1

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. Scope and Purpose: Ensure all Installation of Equipment’s with site acceptance test, Operator trainings and site support are carried out as per agreed Service Level Agreement with client. As agreed with client, plan and provide timely periodic Preventive Maintenance of Systems with 100 per cent completion of all AMC Contractual provisions. Provide exemplary customer service to internal & external customers and ensure all customer interactions support our Customer First philosophy Creating Confidence. Ensure to always communicate well in advance with customer and mutually agree on a schedule for Corrective Maintenance, change in CM dates, SW upgrade, Parts Supply ETC. Conduct technical trainings as and when necessary. Business Performance: Ensure to sufficiently prepare every required CM/PM tool kit, SW, spare parts are available or required site in advance and complete the job. Submit a complete report of work carried out, intend for parts replenishment for customer site when required. Ensure to precisely record details of each preventive maintenance or installation job indicating machine details, parts consumed defects/symptom and where necessary ensure that all parts consumed are recorded with proper description and qty and they are available for analysis and parts planning. Participate with Field Engineers & help desk to resolve technically complex issues related to service & product complaints to upskill the product knowledge. Strive to achieve a high level of technical knowledge and using product documentations and coordinate with fellow Field Engineers to gain/share the knowledge / information. Participate in analysis and finding root cause of escalated customer product & service issues. Professionalism: Ensure accurate & complete documentation/system entry for Preventive Maintenance, Corrective Maintenance, Installations etc. including various time lines taken for performance tracking. Demonstrate efficient & optimal use of resources, be a team player to achieve highest customer satisfaction levels. Valuing and protecting the company’s brand, reputation and interests at all times.