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Hotel Desk Agent
وصف الوظيفة
Transguard Workforce Solutions is currently seeking a Hotel Desk Agent for one of our well-known clients, to be based in their Dubai office. The purpose of the role is to proactively approach, advise, and sell UAE-based products and experiences such as tours and attraction tickets. A key part of the job is to actively approach guests with a strong focus on converting enquiries into sales, achieving ambitious sales targets, and delivering outstanding customer service.
المسؤوليات
- Maintain a deep working knowledge of company products and services
- Develop full proficiency in required systems (booking portal, communication tools)
- Build and nurture lasting relationships with customers
- Identify and approach potential customers through networking
- Consistently meet and exceed revenue targets
- Ensure all bookings are processed accurately
- Engage with customers across face-to-face, telephone, email, WhatsApp, and website chat
المؤهلات
- Secondary school qualification (10 years schooling or equivalent)
- Minimum of 3 years’ experience in a customer-facing role, preferably within hospitality, travel, or tourism
- Proven experience in a sales or consultant role