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Customer Success Team Manager
وصف الوظيفة
Staples is looking for a Team Manager, Customer Success to lead frontline support and account management activities. This role involves hiring, training, and coaching Customer Success Consultants while driving the overall strategy for Staples' largest customers.
المسؤوليات
- Lead, coach, and develop a team of Customer Success Consultants
- Optimize processes and drive efficiency across the team
- Promote a culture of accountability and ownership
- Collaborate with Sales to ensure execution of Customer Success strategies
- Utilize data to identify trends and resolve customer issues
المؤهلات
- Bachelor’s degree or equivalent work experience
- Minimum of 3 years’ professional experience in a customer facing role
- Proficiency with Microsoft Office, Excel, and Salesforce