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Room Service Manager Four Seasons Resort and Residences Red Sea
وصف الوظيفة
Oversee all aspects of the in-room dining operation, including breakfast, lunch, dinner, overnight, and special amenity deliveries. Recruit, train, and mentor a high-performing room service team, fostering a culture of warm hospitality, professionalism, and attention to detail. Monitor daily operations to ensure accuracy, timeliness, and adherence to Four Seasons’ service standards. Collaborate with culinary and F&B teams to develop creative in-room dining menus, specialty offerings, and seasonal promotions.
المسؤوليات
- Oversee all aspects of in-room dining operation
- Recruit, train, and mentor the room service team
- Monitor daily operations for accuracy and adherence to standards
- Collaborate on menu development and specialty offerings
- Maintain high standards of food quality and safety
- Handle guest feedback and service recovery
- Manage inventory, cost controls, and scheduling
- Analyze guest ordering patterns to drive revenue
المؤهلات
- Bachelor’s degree in Hospitality Management or related field preferred
- Minimum 3 years’ experience in luxury hotel in-room dining or restaurant management, with at least 1 year in a supervisory role
- Strong organizational and communication skills; fluency in English required, Arabic or other languages a plus
- Solid understanding of F&B service standards, food safety, and hygiene regulations
- Proficient with point-of-sale (POS) and order management systems