Channel Manager

The Channel Manager is accountable for developing the sales strategy while driving the recruitment of partners, overseeing account profiles and planning a growing market share through set targets. S/He monitors competitors’ activities, deals with resellers and coordinates with the marketing team on channel activities and programs. Main Duties and Responsibilities: - Define and implement the channel strategy and roadmap of the assigned service/product’s line in alignment with the management. - Lead the partners’ relations in alignment with the company’s management and strategy. - Develop and maintain relationships with new and existing channels/clients to expand sales in the assigned territory. - Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities. - Specify market requirements for current and future services/products by conducting market research supported by on-going visits to existing and potential customers. - Execute and supervise the entire sales cycle from quotation to collection. - Track credit and/or payment performance, review outstanding settlements and manage resolutions accordingly. - Generate sales for the entire service/product line in terms of long-term revenue and profitability. - Secure the highest level of engagement and support to channel partners and respond to issues and/or queries in order to efficiently meet customers’ needs. - Develop and deliver accurate sales forecasts and market development reports in line with business objectives. - Promote the service(s)/product(s) and the company within the region. - Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary. - Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization.