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انتهت بتاريخ ٤ أبريل ٢٠٢٦
Customer Experience Quality Professional
وصف الوظيفة
Evaluate customer interactions across regions, ensuring quality standards, identifying root causes for gaps, and driving continuous improvement in customer satisfaction and operational efficiency.
المسؤوليات
- Analyze customer service performance against quality standards
- Identify areas of improvement and provide agent feedback
- Track and analyze KPIs (response time, resolution, CSAT)
- Conduct root cause analysis of service issues
- Collaborate with training teams to update materials
المؤهلات
- Bachelor's degree
- Proven experience in quality assurance in a customer service environment
- Good command of English