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Front End Assistant Manager
وصف الوظيفة
Partners with Front End Manager to manage department and staff, including financial stewardship, customer service, department conditions, merchandising, food safety, work safety, communication, hiring, training and performance management. This is a management position, and is responsible for providing leadership in line with company values and promoting a positive and progressive work environment in alignment with our company mission, vision values and policies.
المسؤوليات
- Engages the customer in a friendly manner, shares product information and assists in locating product
- Partners with department manager to provide oversight to all areas of the department
- Assesses, prioritizes and delegates tasks and production while also cashiering
- Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels
- Coaches staff, recognizes accomplishments and identifies areas of opportunity
- Handles escalated difficult customer service situations
- Works with department manager to meet labor and margin goals and schedule department accordingly
- Partners with department manager to establish cash handling, register and return procedures
- Ensures department complies with alcohol sales and other state / local regulations
- Maintains a working knowledge of department equipment and trains staff
المؤهلات
- Knowledge of retail Front End Department and / or prior Front-End management experience required
- Previous supervisory or management experience highly preferred
- Entry to mid-level proficiency with MS Office
- Working knowledge with POS, inventory or other retail specific software required
- Basic to intermediate math and computation skills required