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Operations Account Manager - Business Setup
وصف الوظيفة
AstroLabs is the Gulf’s leading business expansion platform. We’re looking to hire a Business Setup Account Manager who thrives in fast-paced, client-facing environments and takes full ownership of delivering seamless expansion journeys into Saudi Arabia. You’ll manage a portfolio of regional and international clients establishing their legal presence in the Kingdom, guiding them through every stage of setup with precision, transparency, and care.
المسؤوليات
- Manage a diverse client portfolio, including VIP and complex cases
- Serve as the primary escalation point for client issues
- Maintain regular reporting and visibility on progress and compliance status
- Oversee the entire setup cycle including company registration, licensing, and visa issuance
- Build and maintain relationships with key government entities (MISA, MC, ZATCA, MOL, MOFA)
- Identify and drive process improvements and automation
- Manage and mentor Client Relations Associates (CRAs) and Specialists (CRSs)
المؤهلات
- 2–4 years of experience in Account Management, Business Setup, Operations, or Corporate Services within Saudi Arabia
- Experience managing clients in regulatory, licensing, or government-related environments (MISA, MC, ZATCA, Qiwa, etc.)
- Fully fluent in Arabic and English, both written and spoken
- Proven track record of meeting or exceeding KPIs
- Strong attention to detail with excellent organizational and documentation skills
- Proficiency in CRM systems (HubSpot, Salesforce) and project management tools (ClickUp)