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Support Specialist I - Remote
وصف الوظيفة
ModMed is hiring a driven Software Support Specialist I to join our Client Services team focused on providing best in class software support service to our expanding client base of EMR users. Deliver an exceptional client experience by identifying client needs, answering inquiries, and applying problem-solving techniques.
المسؤوليات
- Identify and document client needs and issues
- Answer incoming inquiries and apply problem-solving techniques
- Educate clients and follow issues through to resolution
- Establish procedures to ensure client satisfaction
- Collaborate across teams to resolve issues
- Replicate and document issues for escalation
المؤهلات
- Bachelor Degree preferred
- 1-2 years of related experience
- Ability to field 25+ inbound calls per day
- Experience with medical practice or EMR preferred
- Knowledge of Apple platforms (Mac, iPad, iOS)