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انتهت بتاريخ ٤ أبريل ٢٠٢٦
Duty Manager
وصف الوظيفة
Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve. Our 42 private pool villas offer a world apart, where luxury feels natural and authenticity breathes in every detail. As Property Duty Manager, you will oversee all property operations to ensure the highest levels of hospitality and service are consistently delivered. Acting as the representative of property management, this role resolves guest or property-related concerns promptly while ensuring smooth operations across all departments. In the absence of the General Manager and Director of Operations, the Duty Manager assumes full responsibility for maintaining the property across both Front of House (FOH) and Back of House (BOH) areas. You will serve as Guest Relations Manager, greeting and assisting guests in the lobby, managing guest inquiries, and ensuring compliance with brand service standards. This position is empowered to make operational decisions and ensure seamless continuity of management.
المسؤوليات
- Serve as Guest Relations Manager, greeting and assisting guests in the lobby
- Anticipate and address guest needs, handle service issues, and ensure follow-up
- Assist individuals with disabilities and ensure all guests feel welcomed and appreciated
- Represent senior management in resolving guest or property-related issues
- Manage the flow of guest inquiries, directing them to appropriate departments
- Ensure compliance with brand service standards and property policies
- Document shift handovers and significant matters in daily logs/memo books
- Complete cashier and daily closing reports in the system
- Process guest check-ins/outs: confirm reservations, verify identity, assign rooms, and issue keys
- Upsell available accommodations while ensuring rate accuracy and market code compliance
- Process outlet checks (e.g., spa, retail) and charge to guest accounts correctly
- Support management in training, coaching, and motivating associates
- Uphold the Guarantee of Fair Treatment / Open Door Policy
- Act as the first point of contact for associates requiring leadership guidance in the absence of senior management
- Model professional conduct, appearance, and brand service values
- Report accidents, injuries, or unsafe conditions immediately
- Complete required safety certifications and ensure team adherence to protocols
- Protect company assets and maintain confidentiality of proprietary information