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Call Center Representative
وصف الوظيفة
Accountable for providing and maintaining a good reputation as the face of the company. The representative ensures leads are responded to timely, manages patient bookings and cancellations, and handles client queries via live chat and social media. The role also involves administrative tasks like document filing and coordinating with nurses and drivers.
المسؤوليات
- Ensure leads are responded to and followed up in a timely manner
- Manage all patient and Client bookings daily
- Manage booking cancellations and inform concerned staff
- Confirm payment terms with clients
- Manage the reception on a rotational basis
- Respond to clients on live chat/Instagram/Facebook messenger
- Handle incoming and outgoing couriers
المؤهلات
- 1 year experience in customer service preferred