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Contact Center Supervisor
وصف الوظيفة
We are currently seeking an experienced Contact Center Supervisor for one of our clients in Saudi Arabia which is one of the leading urban destinations in the Kingdom. The role is based in Mekkah. The Contact Center Supervisor is to lead, coach, and manage a team of Contact Center Agents responsible for handling inbound and outbound visitor interactions through phone, chat, email, and social media. The Contact Center Supervisor ensures service excellence, adherence to performance standards, and optimal team productivity while maintaining a positive work environment that supports continuous improvement and a superior visitor experience.
المسؤوليات
- Lead, coach, and manage a team of Contact Center Agents
- Handle inbound and outbound visitor interactions through phone, chat, email, and social media
- Ensure service excellence and adherence to performance standards
- Maintain optimal team productivity and a positive work environment
المؤهلات
- Bachelor’s Degree in Business Administration, Tourism, Hospitality, Communications, or a related field
- 3–5 years of experience in a contact center environment, with at least 2 years in a supervisory or team lead role
- Proven experience managing inbound and outbound teams, preferably within tourism, hospitality, or destination services
- Hands-on experience with Contact Center and CRM software (e.g., Cisco, Genesys Salesforce, Zendesk)