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Guest Relations Supervisor
وصف الوظيفة
La Suite Dubai Hotel & Apartments is seeking a Guest Relations Supervisor to oversee the guest relations team, coordinate VIP experiences, and manage feedback to improve satisfaction.
المسؤوليات
- Lead the guest relations team in providing personalized service
- Manage VIP and special guest experiences
- Address guest complaints or concerns promptly
- Train, guide, and motivate the guest relations team
- Coordinate with front office, Villa Host, and F&B teams
- Monitor guest feedback and generate performance reports
المؤهلات
- Certificate in Hospitality Management or related field preferred
- Minimum of 2-3 years’ experience in guest relations or front office roles
- Proficiency in Front Office Software