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Operations Excellence Senior Manager
وصف الوظيفة
HungerStation is part of the Delivery Hero Group, the world’s pioneering local delivery platform. To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives.
المسؤوليات
- Develop and execute operational strategies that enhance efficiency
- Align operational goals with overall business strategy
- Lead strategic initiatives to optimize core processes across logistics and fleet management
- Drive operational innovation through automation and technology adoption
- Establish and monitor KPIs to track and measure operational performance
- Lead cross-functional projects that improve efficiency and customer satisfaction
- Develop and implement robust fraud prevention strategies
- Lead efforts to automate manual processes within the delivery ecosystem
- Manage and own the budgeting cycle
المؤهلات
- 10 -12 years of experience in operations, process improvement, or operational excellence roles
- Bachelor’s degree in business management, or a related field
- Black Belt Certification in Six Sigma is preferable
- COPC Customer Experience Implementation Leader is preferable