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Healthcare Customer Service Representative - Remote
وصف الوظيفة
Teleperformance is seeking Healthcare Customer Service Representatives to field customer inquiries and respond to varying questions and concerns regarding healthcare services. This role involves connecting with customers via phone, email, and chat to resolve issues and de-escalate concerns. This role is promoted by Lensa.
المسؤوليات
- Connect with customers via phone, email, or chat
- Calmly resolve and de-escalate customer concerns
- Escalate interactions when necessary
- Process payments and respond to assistance requests
- Track call-related information for auditing
المؤهلات
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Ability to type at least 25 words per minute