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Shop Manager
وصف الوظيفة
The Shop Manager is responsible for supervising store operations to ensure exceptional customer service, maximize sales, and profitability in line with company objectives. He/she manages inventory, maintenance, and ensures the shop's external appearance meets brand standards.
المسؤوليات
- Detect, anticipate, and regularly report on customer needs and market trends
- Greet customers, offer assistance, and address needs/complaints
- Ensure store licenses and employees' official documents are valid
- Monitor inventory activities including cycle counts and stock movements
- Analyze hourly, daily, and weekly sales performance
- Prepare staff schedules based on budgeted hours and operational needs
- Oversee the shop's image and compliance with brand standards
- Develop comprehensive reports on KPIs, sales trends, and team productivity
- Recruit, train, motivate, and evaluate the team
المؤهلات
- Bachelor's degree in a related field
- Four to six years of experience in the Retail, or a similar role
- Two years of experience in a managerial role