STORE MANAGER(Saudi National Only)

Daily Store Operations Management:- Ensure store opening and closing activities are executed according to company schedules and procedures.- Maintain high standards of store cleanliness, visual presentation, product display, and staff grooming.- Ensure accurate pricing, labelling, and promotional signage at all times, especially during seasonal campaigns.- Supervise receipt of goods, stock arrangement, barcode availability, and proper shelving of all items.- Ensure compliance with operational checklists, SOPs, and security procedures.

Sales Performance & Business Results: 

- Achieve and exceed monthly and annual sales targets through effective planning and team leadership.- Monitor daily sales performance, conversion rates, average transaction value, and KPIs.- Track commissions, incentives, and individual staff performance.- Prepare monthly store performance evaluation reports highlighting gaps, corrective actions, and improvement plans.

Team & HR Management:- Ensure staff compliance with company policies, code of conduct, and work regulations.- Prepare staff duty rosters, attendance schedules, and leave plans in coordination with HR.- Train employees on POS systems, product knowledge, sales techniques, and customer service standards.- Manage HR-related matters including leave requests, transfers, recruitment support, warnings, and disciplinary actions.- Conduct performance evaluations and provide coaching, feedback, and development support.- Arrange coverage during staff absences, weekly offs, or peak business periods.Customer Service & Brand Experience:- Ensure exceptional customer service aligned with KAHRA’s luxury retail standards.- Handle customer complaints, feedback, and service recovery professionally.- Coordinate with Customer Relations and Head Office for complaint resolution and service improvements.- Build strong customer relationships to encourage repeat business and brand loyalty.Reporting & Financial Control:- Prepare and submit daily operational reports including sales, damages, incidents, and maintenance issues.- Ensure daily cash reconciliation, bank deposits, and sales documentation are completed accurately and on time.- Follow finance procedures for cash handling, refunds, and discounts.- Support audits and internal controls as required.Inventory & Asset Management:- Conduct and supervise monthly, quarterly, and annual stock counts.- Investigate stock variances and implement corrective actions.- Ensure proper handling and care of fixed assets, equipment, and store fixtures.- Coordinate store and equipment maintenance with Operations and Maintenance Managers.- Follow up on watch, jewellery, or equipment servicing where applicable.

Requirements

Qualifications and Experience:- Bachelor’s degree in Business Administration, Retail Management, or related field preferred.- Minimum 4–6 years of experience in retail or store management, preferably in luxury retail or fashion.- Experience managing sales targets, inventory, and staff teams.

Job Specific Skills:- Strong leadership and people management skills.- Sales-driven mindset with strong analytical and reporting ability.- Proficiency in POS systems and retail management software.- Knowledge of inventory control, cash handling, and store operations.

Competencies:- Customer-centric and brand-focused approach.- Excellent communication and interpersonal skills.- Strong organizational and time management abilities.- Problem-solving and decision-making capability.- High level of integrity and accountability