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انتهت بتاريخ ١ أبريل ٢٠٢٦
Support Engineer (UK & EU)
وصف الوظيفة
As one of our early Support Engineers at Plain, you’ll be a clear owner of support during EU hours. You’ll combine technical depth and proactive communication to ensure customers feel support is under control.
المسؤوليات
- Own the support queue during EU hours
- Drive issues end-to-end: investigate, debug, and coordinate with engineering
- Lead handover and cross-timezone coordination
- Shape support processes, documentation, and tooling
- Act as 'customer zero' for the product, providing feedback to Product teams
المؤهلات
- Experience as a Support Engineer in early-stage/scaling B2B SaaS
- Technical strength in reading logs, writing SQL, understanding APIs and webhooks
- Proactive communication skills
- Commercially minded understanding of customer context