انتهت صلاحية هذا الإعلان الوظيفي
انتهت بتاريخ ١ أبريل ٢٠٢٦
وصف الوظيفة
Actively engage with the sales team to help achieve assigned revenue targets by providing technical support. Provide five-star service to Qatar Airways internal and external customers. Act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks.
المسؤوليات
- Adhere to Standard Operating Procedures (SOPs) for sales operations functions
- Act as product knowledge expert for trade support tasks
- Assist Sales Operations Agents with their queries and escalations
- Maintain and generate reports as required by reporting Line Manager
- Be the primary person in following up with customers and trade partners
- Guide junior Sales Operations Agents in QR processes and policies
- Handle sales operations activities including Reservations, Ticketing, and Refunds
- Produce reports for relevant markets and share monthly performance reports
المؤهلات
- Well versed with MS Office
- Have experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis
- Good English communication skills - spoken and written
- Bachelor’s Degree with minimum of 2 years of job-related experience
- Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
- Problem-solving skills, efficiency-oriented mindset
- Flexibility in working hours