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Medical Information Specialist (Remote - EST)
وصف الوظيفة
The Medical Information Specialist will serve as a specialized first point of contact for healthcare providers addressing unsolicited medical inquiries. Respond using preapproved verbal and written responses, ensuring accuracy and compliance. Manage inbound and outbound communications via phone and email.
المسؤوليات
- Manage HCP inquiries received by phone or email using approved scripts
- Triage inquiries as on- or off-label
- Recognize and report adverse events and product complaints promptly
- Document all contacts in Veeva MedInquiry
- Participate in the development and review of medical information resources
- Identify training needs based on inquiry trends
المؤهلات
- Bachelor's Degree in nursing and Registered Nurse (RN)
- 5+ years of customer facing pharmaceutical industry experience
- Working knowledge of medical terminology
- Awareness of regulations and guidelines related to Medical Information