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انتهت بتاريخ ١ أبريل ٢٠٢٦
Head of Customer Success (Remote from Slovenia)
وصف الوظيفة
We are seeking a strategic and experienced Head of Customer Success to lead and scale the global customer experience function. This role offers full ownership of the end-to-end customer journey.
المسؤوليات
- Lead and manage the customer success function
- Establish scalable strategies, KPIs, and team goals
- Oversee post-sales operations and technical coordination
- Identify recurring operational challenges and implement automation
المؤهلات
- Minimum 5 years of experience in client-facing operations
- At least 2 years in a leadership capacity
- Strong background in e-commerce operations
- Excellent written and verbal communication skills