انتهت صلاحية هذا الإعلان الوظيفي

انتهت بتاريخ ١ أبريل ٢٠٢٦

Contact Center Operations Manager

Dubai
Workforce managementCRM platformsContact center technologiesChange managementStakeholder management

وصف الوظيفة

The CRM / Contact Center Operations Manager is responsible for managing and optimizing the day-to-day operations of AGMC’s contact center across Dealership Operations, Mobility Services, and After Sales functions.

المسؤوليات

  • Manage daily contact center operations
  • Own operational KPIs including Service Level, AHT, FCR
  • Ensure workforce planning and scheduling
  • Lead and develop Supervisors and Team Leaders
  • Support handling of customer escalations
  • Drive continuous improvement initiatives
  • Define and maintain operational SOPs

المؤهلات

  • Bachelor’s degree in business, Operations Management, or related field preferred
  • 7+ years of experience in contact center operations, with at least 5 years in a managerial role

معلومات الوظيفة

تم النشر

٣١ يناير ٢٠٢٦

الحالة

منتهية الصلاحية