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UAE National -Customer Service Representative
وصف الوظيفة
Develop close and confident relationship with Customers to satisfy their needs. Manage communication and relation with the Customer. Take total ownership on Customers’ Purchase Orders (PO) from their date of receipt to their delivery and invoicing. Co-ordinate the order treatment with appropriate Account Managers, Technical Consultants, Sales Operations, Order Administrators, Planning department and Logistics. Share customer knowledge to all relevant internal stakeholders. Is responsible for Customers’ satisfaction and Service Excellence in terms of order treatment & follow-up from Customers’ point of view.
المسؤوليات
- Act as main interface with Customers, Account Managers and Technical Consultants during customer’s purchase order treatment
- Validate customers’ Purchase Orders, according to Thales DIS Customer’s Purchase Order Review process
- Create and Validate the Product code in coordination with customer and Technical Consultants
- Coordinate Customers’ executables for Sales Order production
- Ensure customers’ Purchase Orders are registered accurately and timely in order entry systems
- Plan the Sales Orders shipment date with the Manufacturing site
- Preparing for all documents for imports and exports
- Apply for external Inspections thru SGS/BV
- Follow up the Sales Orders and process the shipment and invoicing
- Contribute to the short-term billing forecast exercise
المؤهلات
- 2 to 3 years’ experience in similar role in a Multi-National Company
- Experience in Logistics- export and import and International Trade
- Experience with document preparing against Letter of Credit
- College graduation and above preferably in International trade & Business or Supply Chain or Finance/Commerce
- Proficient in English