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Success Account Manager (German OR Italian OR Spanish OR Portuguese OR Dutch OR French OR Polish)
وصف الوظيفة
As a Success Account Manager (SAM) at Commvault, you will be instrumental in fostering and maintaining strong, long-term relationships with both customers and internal stakeholders. Your primary mission is to drive customer success by ensuring positive post-sales experiences, delivering measurable outcomes, and showcasing the value of Commvault’s solutions.
المسؤوليات
- Drive resolution to intricate customer scenarios by coordinating with Support, Account Team, and Engineering
- Oversee customer support interactions to track and manage critical support incidents
- Develop and maintain strong, long-term relationships with customers
- Ensure revenue and sentiment targets are met for assigned book of business
- Forecast customer risks well in advance of critical milestones
المؤهلات
- 3+ years in customer success, account management, or a related role
- Commvault Certified Professional or willingness to learn
- Excellent written and verbal communication skills in the required language
- Proven ability to resolve customer issues effectively