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Virtual Customer Service Executive - Emiratized Role
وصف الوظيفة
To serve customers by providing product and service information, and resolving issues while maintaining high quality standards. This role focuses on ensuring financial and reputational integrity while providing end-to-end solutions for customer experience. The position requires a strong team spirit and the ability to handle incoming calls and customer complaints within defined authority limits.
المسؤوليات
- Provide excellent customer service by attending to incoming calls within quality guidelines
- Handle and resolve customer complaints to satisfaction within defined limits
- Recommend potential products or services to management based on customer needs
- Ensure quality of inbound / outbound calls by achieving set targets
- Generate new prospects/leads and upselling for FAB products
- Maintain customer records and update service requests in the CRM
- Ensure business meets obligations under Bank Policies and local laws
- Demonstrate flexibility in adhering to planned/scheduled shifts
المؤهلات
- High School Diploma
- 0 – 2 years relevant experience in banking sector
- Excellent communication skill in English & Arabic