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انتهت بتاريخ ١ أبريل ٢٠٢٦
وصف الوظيفة
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.
المسؤوليات
- Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager
- Process all customer requests accurately and efficiently
- Communicate pertinent information to all Contact Center associates
- Actively participate in regular team meetings and leadership meetings
- Prioritize work based on urgency and impact
- Collaborate with colleagues to ensure timely delivery of objectives
- Acknowledge all CRM cases within 24 hours, provide solution within 48 hours, resolved within 72 hours
- Participate in ongoing training regarding technology upgrades and new systems
المؤهلات
- High School Certificate
- Retail or sales background
- English & Arabic speaker
- Minimum 1 year of experience in Customer services