Question 1

How can I create a new account?

Accepted Answer

You can create a new account by clicking the "Sign Up" button at the top of the page, then selecting your account type (job seeker or employer), and filling in the required information. You will receive a confirmation email.

Question 2

How do I upload my resume?

Accepted Answer

After logging in, go to the "My Resume" page from the sidebar, then click "Upload File" to upload a PDF or Word file, or you can use the resume builder to create a professional resume directly on the platform.

Question 3

What subscription plans are available?

Accepted Answer

We offer several plans: for job seekers (Free, Active at $9.99/month, and Pro at $19/month), and for employers (Basic at $49/month and Pro at $99/month). You can view details of each plan on the pricing page.

Question 4

How does AI work in Tawdhef?

Accepted Answer

We use AI in several areas: resume analysis and skill extraction, matching candidates with suitable jobs, generating customized interview questions, and providing smart recommendations to improve employment opportunities.

Question 5

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel your subscription at any time from Account Settings > Subscription > Cancel Subscription. Your account will remain active until the end of the paid period. We do not refund partial periods, but you can contact support for special cases.

Question 6

How do I contact technical support?

Accepted Answer

You can contact us in several ways: email support@tawdhef.net, WhatsApp, or through the contact form on the "Contact Us" page. Support team is available Sunday to Thursday, 9 AM - 6 PM.

Question 7

How do I protect my account?

Accepted Answer

We recommend: using a strong unique password, enabling two-factor authentication (2FA) from security settings, not sharing login credentials, and verifying links before clicking. If you notice any suspicious activity, change your password immediately and contact us.

Question 8

How do I post a new job?

Accepted Answer

After logging in as an employer, go to "Job Management" > "Post New Job". Fill in the job details (title, description, requirements, salary), then click "Publish". The job will be reviewed and published within a few hours.

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