This job posting has expired
Expired on April 1, 2026
English Technical Support Advisor - Cairo
Job Description
As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats – troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users.
Responsibilities
- Provide prompt and accurate technical support via phone, email, and chat
- Diagnose and troubleshoot technical issues involving hardware, software, and networking
- Research and identify solutions using knowledge base resources
- Document and escalate unresolved issues
- Maintain detailed records of customer interactions
- Ensure service delivered meets contractual KPIs
Qualifications
- High School Diploma and one year of relevant experience preferred
- Tech sales experience is preferred
- Ability to learn including strong problem-solving skills
- Exceptional communication and interpersonal skills