This job posting has expired
Expired on March 26, 2026
Customer Service Representative | Hertz | Financial Services
Job Description
Provide exceptional, compliant and efficient service to Financial Services, Rental and leasing customers across phone, email and walk-in channels. Resolve queries and complaints, and perform contract-related administration in line with SOPs and KPIs.
Responsibilities
- Handle inbound calls/emails via the contact centre platform and respond within departmental SLAs
- Log and dispose every interaction in CRM with clear notes
- Deliver First Contact Resolution by coordinating with internal teams (maintenance/logistics/collections/AR)
- Perform administrative tasks on customer contracts (renewals/expiries, fines & lock notices, damage estimates)
- Meet and greet walk in customers at head office/branches and verify identity
- Adhere to Customer Care SOP including KYC/data privacy/AML compliance
Qualifications
- Diploma/Bachelor’s preferred
- 1–3 years in contact centre or front line customer service
- Car rental/leasing or financial services exposure is an advantage
- Strong communication skills
- Background of Customer Relations & Financial Services