This job posting has expired
Expired on April 2, 2026
Virtual Process Assistant
Job Description
We’re hiring a fully remote Virtual Process Assistant based in Canada to own repeatable operational tasks, maintain process documentation, and support CRM & customer operations. This role is ideal for detail-oriented operators who automate workflows, enforce SLAs, and keep cross-functional teams running smoothly.
Responsibilities
- Execute daily operational tasks across CRM, ticketing and spreadsheet systems
- Maintain and improve Standard Operating Procedures (SOPs)
- Manage customer-facing interactions and triage inquiries
- Implement and maintain automation between tools (Zapier/Make)
- Support scheduling, reporting and analytics
- Act as the operational liaison for projects
Qualifications
- Must-have: Google Workspace, Microsoft Excel, HubSpot, Salesforce, Zapier
- SOP documentation experience
- Preferred: Asana, Trello, Make (Integromat)
- Fluent English (written & spoken)
- Authorized to work in Canada