This job posting has expired
Expired on April 1, 2026
Job Description
Responsible for managing shipment inquiries and complex trace requests. The advisor ensures customer satisfaction through prompt investigation, resolution, and follow-up on all requests and complaints.
Responsibilities
- Manage shipment investigations in alignment with Network Trace Procedures
- Handle customer inquiries and complaints
- Coordinate with Service Desk teams
- Analyze root causes of repetitive service issues
Qualifications
- Minimum 2 years of experience in customer service
- Diploma or equivalent educational qualification