This job posting has expired
Expired on May 7, 2026
Customer Success Manager
Job Description
About Us: SPICE is building the go-to platform for premium dining. We connect diners with unforgettable experiences and help top restaurants grow their loyalty and reach. About The Role: This role belongs to someone who thinks like a restaurant operator, not an account manager behind a dashboard. You’ll own the relationship with our restaurant partners after they sign: making sure they see real return from SPICE, drive more diners through their doors, and stay for the long run. No post-sales playbook exists yet. You’ll build it. You’ll work directly with the founding team, and your insight into what’s working (and what’s not) will shape how we serve our partners.
Responsibilities
- Own a book of restaurant partners in Riyadh
- Drive results for partners: high-value diners, redemption rates, and consumption volume
- Monitor account health and spot early signs of churn
- Run strategic check-ins with restaurant owners and GMs
- Identify expansion and upsell opportunities
- Build SPICE’s post-sales processes from scratch (playbooks, health scoring, etc.)
Qualifications
- 4–6 years in customer success, account management, or a relationship-heavy post-sales role in F&B, hospitality tech, or financial services
- Fluency in Arabic and English (essential for Riyadh’s market)