This job posting has expired
Expired on April 1, 2026
Guest Experience Supervisor
Job Description
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Ensure rates match market codes, document exceptions. Supply guests with directions and property information. Accommodate guest requests and follow up to ensure satisfaction.
Responsibilities
- Process guest check-ins and verify identity and payment
- Ensure rates match market codes and document exceptions
- Complete cashier and closing reports
- Accommodate guest requests and follow up
- Assist management in training, evaluating, counseling, and coaching employees
- Welcome and acknowledge guests; anticipate and address service needs
Qualifications
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience