This job posting has expired
Expired on April 30, 2026
Job Description
Respond to customer queries in a timely and accurate way via phone, email or chat while helping them use specific product features.
Responsibilities
- Respond to customer queries via phone, email, or chat
- Identify customers' needs and help them use specific features
- Update internal databases with technical issue information
- Monitor customer complaints on social media
- Gather customer feedback for product, sales, and marketing teams
- Follow up to ensure technical issues are resolved
Qualifications
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools