This job posting has expired
Expired on May 1, 2026
Customer Operations Project Manager
Job Description
The Customer Operations Project Manager is responsible for managing and delivering customer-focused logistics projects, ensuring operational excellence, and driving customer satisfaction. This role serves as the key link between customers and internal teams, translating requirements into actionable solutions while maintaining compliance and efficiency.
Responsibilities
- Lead and manage customer-focused logistics projects from initiation to completion
- Ensure projects are delivered on time, within scope, and budget
- Act as the primary liaison between customers and internal teams for operational projects
- Analyze customer requirements and translate them into operational solutions
- Identify gaps in current processes and implement efficiency improvements
- Monitor KPIs and report project performance to stakeholders
- Coordinate with cross-functional teams (transportation, warehousing, IT, finance)
- Support the Commercial Group in the acquisition of new business opportunities
- Develop and maintain operational protocols and procedures for core supportive services
Qualifications
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field
- Minimum 5 years in logistics or supply chain operations, with at least 2 years in project management
- Experience in customer operations and process improvement initiatives
- Proficiency in MS Office Suite and project management tools (e.g., MS Project, SAP, or similar ERP systems)
- Good written and spoken English is essential