This job posting has expired
Expired on April 1, 2026
Customer Support Quality Assistant
Job Description
Founded in 2018 and headquartered in The Netherlands, GT Ecom BV is building the world’s most efficient direct-to-consumer infrastructure. By 2026, we aim to operate 50+ online stores and reach $500M in revenue. The Customer Support Quality Reviewer is responsible for reviewing AI-handled and AI-assisted customer support tickets to ensure accuracy, policy compliance, and proper resolution. This role focuses on identifying errors, inconsistencies, and risk areas, then clearly documenting and reporting findings to relevant teams for correction and continuous improvement. In addition to AI quality checks, the role may support audits of human-handled tickets to maintain overall service quality and SLA compliance.
Responsibilities
- Audit AI-handled and AI-assisted customer support tickets for accuracy, compliance, and resolution quality
- Identify errors, inconsistencies, and risk patterns in ticket handling
- Document findings clearly and provide actionable feedback to relevant teams
- Escalate urgent issues promptly for immediate correction
- Track and report recurring quality gaps and improvement opportunities
- Support audits of human-handled tickets when required
- Contribute to continuous improvement initiatives for AI and customer service processes
Qualifications
- Minimum of 1 year of industry experience
- At least 1 year of experience in a customer service environment