This job posting has expired
Expired on March 28, 2026
Executive - Service Desk
Job Description
As a member of the Level 1 Technical Support Team, the Service Desk Executive is responsible for supporting Core42 products’ customers. This includes providing support, general guidance, best practices, technical diagnosis/troubleshooting and operational instructions.
Responsibilities
- Answer customer inquiries via phone and email
- Record customer interactions in tickets and escalate to level 2 and 3 teams
- Use internal support tools and SDKs to create detailed descriptions of customer issues
- Strive to improve the customer service experience
- Take ownership of customer issues and drive resolution
- Manage incidents, service requests, and changes adhering to SLAs
Qualifications
- Bachelor’s degree in applicable field or equivalent experience
- Experience as a Linux Administrator, Technical Support Engineer, or similar in a production Linux environment
- Strong understanding of cloud computing platforms (e.g., AWS, Azure, GCP)
- Knowledge of networks, routers, switches, firewalls, and TCP/IP stack
- Familiarity with ITIL and IT service management principles