This job posting has expired
Expired on March 28, 2026
Job Description
Are you passionate about crafting unforgettable customer journeys, building loyalty from the ground up, and creating experiences that keep clients coming back? This is an opportunity to join a prestigious luxury brand and own the CRM, loyalty, and retention strategy.
Responsibilities
- Own the complete client relationship lifecycle
- Lead and optimize CRM platform performance (Salesforce)
- Design, build, and launch a loyalty program from scratch
- Develop and manage the annual client engagement calendar
- Oversee client communications to ensure luxury-level service standards
Qualifications
- Background in luxury retail or high-end e-commerce (mandatory)
- Proven experience designing and managing loyalty and retention programs