Associate Director, Customer Success - Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Associate Director, Customer Success is responsible for defining and executing a winning customer success strategy for Enterprise Imaging Cloud solutions while driving customer retention, satisfaction, and growth through leadership of the Customer Success Manager (CSM) team. Primary Responsibilities: Support the strategic direction of Customer Success Managers. Drive CSM objectives, key results, and key performance indicators. Ensure Cloud customer success through value assurance services. Provide strategic, operational and 1:1 leadership to reports. Support and conduct talent management activities including capacity planning, hiring, and performance coaching. Support initiatives based on people, process and technology needs. Influence cross functional stakeholders. Coordinate existing programs like Voice of the Customer and Customer Health Scoring. Provide escalation point for customer matters. Develop customer success strategy through research and continuous learning. Provide executive status reporting. Foster a customer and employee-centric culture. Required Qualifications: 5+ years in Customer Success and/or Account Management. 3+ years of experience with People Management. Familiarity with customer success platforms (e.g., Gainsight) and CRM systems. Proven track record in strategic planning, customer lifecycle management, and team leadership. Proven solid analytical and problem-solving abilities. Proven excellent communication and stakeholder management skills. Ability to travel 25% of the time. Preferred Qualifications: Experience in medical imaging and clinical workflow. Experience with software-as-a-service business models. Experience with customer success best practices. Pay is $112,700 to $193,200 annually.