This job posting has expired
Expired on April 3, 2026
Head of Customer Success (Remote from Saudi Arabia)
Job Description
Lead the global customer experience function for a fast-growing e-commerce brand. Define scalable customer success strategies and lead a high-performing team. Oversee aftersales, order fulfillment, and client onboarding.
Responsibilities
- Lead and mentor customer success team
- Define strategies and KPIs
- Enable consultative sales across channels
- Oversee order fulfillment and logistics communication
- Identify pain points and drive process improvements
Qualifications
- Minimum 5 years of experience in customer success or operations
- 2+ years in a leadership capacity
- Background in e-commerce (Shopify, QuickBooks)
- Familiarity with coffee industry is a plus