This job posting has expired
Expired on April 1, 2026
Customer Experience Team Manager
Job Description
Quince is seeking a Customer Experience Team Manager. This is a hands-on, people-first leadership role responsible for building and scaling high-performing, fully remote CX teams.
Responsibilities
- Lead, manage, and develop a team of US-based Retention Specialists
- Drive team performance and KPIs (CSAT, response times, retention)
- Coach and mentor team members to grow their skills
- Collaborate cross-functionally to solve customer pain points
- Lead initiatives that reduce friction and improve efficiency
- Assist with hiring, onboarding, and training
Qualifications
- 4+ years of customer experience or support leadership
- 2+ years managing high-volume, remote customer service teams
- Experience with CX platforms such as Zendesk or Gladly