This job posting has expired
Expired on April 1, 2026
Director, Customer Success ( Remote )
Job Description
Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers. You will deeply understand customer goals and help them meet their objectives by providing strategic guidance on our platform's best practices, use cases and organizational workflow. This is a supportive, progressive, fast-paced environment.
Responsibilities
- Develops and nurtures strategic relationships with our most valuable customers
- Become their trusted advisor & consultant
- Partners with internal teams to launch new & support existing clients
- Collaborates with our technical support team to develop onboarding plans for new customers
- Ensures a seamless experience through all phases of the customer relationship
- Provides strategic guidance on our platform's best practices, use cases and organizational workflow
- Manages assigned technical resources to execute implementation/success plan
- Engages with key influencers and decision makers across different teams within the customer's organization
- Conducts business reviews and goal-setting meetings
- Directly supervises employees within the department including interviewing, hiring, and training
Qualifications
- Bachelor's Degree (BA) from four-year college or university, or equivalent combination of education and experience
- 5-10 years of experience in a Customer Success or related role