This job posting has expired
Expired on April 1, 2026
Job Description
Plain is redefining customer support for B2B. As an early Support Engineer, you will combine technical depth and judgment to ensure customers get high-quality technical guidance.
Responsibilities
- Own the support queue during EU hours
- Investigate, debug, and coordinate with engineering
- Lead handover between EU and US timezones
- Improve Help Center and self-serve documentation
- Act as 'customer zero' for product feedback
- Support customer-focused engineering work
Qualifications
- Experience as a Support Engineer in early-stage B2B SaaS
- Technical skills: logs, SQL, APIs, webhooks
- Initiative-driven and curious mindset
- Clear and proactive communication
- Commercially minded