This job posting has expired
Expired on March 27, 2026
Team Leader, Contact Centre - Abu Dhabi
Job Description
Responsible for leading a team of CSRs providing 24/7 customer support, monitoring SLA adherence, and focusing on productivity through coaching and upselling.
Responsibilities
- Organise and supervise work of assigned CSR team
- Provide on-the-job training and coaching to staff
- Monitor financial performance versus budgets
- Maintain service level as per SLA
- Conduct quality call evaluations
- Handle difficult complaints during escalations
- Promote cross-selling and cross-selling achievements
Qualifications
- Bachelor’s degree
- 3 years relevant experience in customer service / Contact Centre
- Excellent communication skill in English & Arabic