This job posting has expired
Expired on April 1, 2026
Support Engineer (UK & EU)
Job Description
As one of our early Support Engineers, you’ll be a clear owner of support during EU hours and a founding member of the function. You’ll combine technical depth, strong judgment, and proactive communication to ensure customers feel support is under control.
Responsibilities
- Own support during EU hours
- Drive issues end-to-end: investigate, debug, coordinate with engineering
- Lead handover and cross-timezone coordination
- Shape how support works at Plain
- Act as 'customer zero' for the product
Qualifications
- Experience as a Support Engineer in an early-stage B2B SaaS company
- Technically strong: can read logs, write SQL, understand APIs/webhooks
- Excellent communication skills
- Thrive in ambiguity and love to solve problems