This job posting has expired
Expired on April 6, 2026
Job Description
Job Summary: Main liaison for AMC/Service activities, from intake to ERP updates, scheduling, invoicing, and reporting. Interfaces with customers, technicians, and Accounts for billing.
Key Responsibilities:
· Receive Service orders & AMC requests; create/update ERP service orders with all details.
· Schedule technicians daily; share schedules with customers.
· Maintain real-time ERP service order status updates.
· Issue AMC/service invoices; coordinate with Accounts for billing.
· Provide next-day technician documents and ETA to customers.
· Quote parts/services; obtain approvals; follow up on orders.
· Manage AMC contracts in ERP; report expirations to HOD.
· Handle Dept petty cash requests, coordinate with Accounts for billing.
· Obtain technical support from manufacturers; keep the technician updated.
· Manage warranty claims and related stock/credits.
· Promote AMC, Service, and spares to new UAE customers.
· Generate ERP reports; support the monthly technician’s performance review.
Responsibilities
- Receive Service orders & AMC requests; create/update ERP service orders with all details
- Schedule technicians daily; share schedules with customers
- Maintain real-time ERP service order status updates
- Issue AMC/service invoices; coordinate with Accounts for billing
- Provide next-day technician documents and ETA to customers
- Quote parts/services; obtain approvals; follow up on orders
- Manage AMC contracts in ERP; report expirations to HOD
- Handle Dept petty cash requests, coordinate with Accounts for billing
- Obtain technical support from manufacturers; keep the technician updated
- Manage warranty claims and related stock/credits
- Promote AMC, Service, and spares to new UAE customers
- Generate ERP reports; support the monthly technician’s performance review
Qualifications
- Any bachelor's degree or diploma in a relevant field (Certificate must be UAE attested)