This job posting has expired
Expired on March 29, 2026
Job Description
Are you passionate about creating exceptional guest journeys and leading service excellence? We are looking for a Guest Relations Manager who will champion personalized service, manage guest feedback, and lead the Guest Relations team to consistently exceed guest expectations.
Responsibilities
- Leading and managing Guest Relations operations to ensure outstanding guest experiences.
- Personally welcoming VIPs, repeat guests, and special attention guests.
- Handling guest feedback, complaints, and service recovery with professionalism and empathy.
- Monitoring guest satisfaction scores, reviews, and feedback platforms.
- Coordinating closely with Front Office, Club Floor, Housekeeping, F&B, and other departments.
- Managing guest preferences, profiles, and loyalty recognition in the system.
Qualifications
- Proven experience as a Guest Relations Manager, Assistant Guest Relations Manager, or similar role, preferably in a 4- or 5-star hotel.
- Strong leadership, interpersonal, and problem-solving skills.
- Exceptional guest-handling and service recovery abilities.
- Excellent communication skills with fluency in English; Arabic and additional languages will be an advantage.
- Strong knowledge of guest satisfaction platforms and hotel PMS systems.
- Hospitality or hotel management qualifications will be an advantage.