This job posting has expired
Expired on April 1, 2026
Job Description
Support an assigned portfolio of customers while mentoring and guiding a team of Success Account Managers (SAMs). This role is for a first-time or early people manager focusing on customer adoption and renewals.
Responsibilities
- Support and coach a team of Success Account Managers
- Monitor customer health, adoption, and renewal risks
- Use dashboards to review adoption and consumption data
- Participate in monthly forecasting and review cadences
- Partner cross-functionally with Support, Product, and Sales
Qualifications
- 6–8 years total industry experience
- 3–5 years in a SaaS or subscription-based enterprise software environment