Receptionist
Job Description
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
Responsibilities
- Achieve positive outcomes from Guest queries
- Ensure an efficient reception experience including check in/out and audits
- Keep Front Office Manager and Supervisors aware of relevant feedback
- Demonstrate a high level of customer service at all times
- Attend training courses and assist with Night Team's training
- Maintain knowledge of hotel room categories, rates, and promotions
- Maximize room occupancy and use up-selling techniques
- Follow correct procedures for currency, credit cards, and cash
- Comply with hotel security, fire regulations, and safety legislation
- Follow company brand standards
Qualifications
- Previous experience in a customer-focused industry
- Completed high school certificate or equivalent
- Previous experience in cash handling preferred